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Reservations, Payment and Cancellations
FOR RESERVATIONS:
Written requests should be sent to any of the following:
FAX: (506) 2231-7089
E-MAIL: info@bookcostarica.com
ADDRESS: P.O. BOX: 1554-1250 - San José, Costa Rica
TELEPHONE: (506) 2296-3896
RULES FOR INDIVIDUAL RESERVATION (Fit's):
· Upon receipt of a written request for services, COSTA RICA TOP TOURS will respond within the following 24 hours.
· COSTA RICA TOP TOURS will provide the clients with the appropriate vouchers for the confirmed reservations to be provided to the suppliers in Costa Rica.
RULES FOR BILLING AND PAYMENT:
1. COSTA RICA TOP TOURS will send a proforma invoice at the time of confirmation of the reservation.
2. During Hi season we will apply the pre-payment policies depending of the Hotel reserved.
3. FULL PAYMENT is due 30 days prior to client's arrival during low season.
4. If the reservation is made within the 30 days of the client's arrival, payment is due upon receipt of the invoice by the wholesaler.
5. No services will be provided to the client if, on the day of arrival, payment has not been received in the Accounting Department of COSTA RICA TOP TOURS.
FOR CANCELLATIONS AND REFUNDS:
1. Cancellations must be received by COSTA RICA TOP TOURS in writing.
2. Cancellations received, are subject to policies assigned by each supplier.
3. NO REFUNDS will be granted for cancellations received within 30 days of the client's arrival date.
4. MODIFICATIONS/CHANGES to confirmed reservations received in writing by COSTA RICA TOP TOURS within 8 days of the client's arrival date will incur a SERVICE FEE of $50.00.
5. Any cancellations and modifications made by the client during his/her stay in Costa Rica confirmed and prepaid service will NOT BE REFUNDED.
6. Any exceptions to the above, requires written approval from COSTA RICA TOP TOURS.
RULES FOR GROUP RESERVATIONS:
· Upon receipt of a written request for services, COSTA RICA TOP TOURS will respond within the following 24 hours.
· COSTA RICA TOP TOURS will provide the clients with the appropriate vouchers for the confirmed reservations to be provided to the suppliers in Costa Rica.
RULES FOR BILLING AND PAYMENT:
· Confirmation of the group reservation will include a proforma invoice for the services provided.
· Group reservations are subject to policies assigned by each supplier.
CANCELLATIONS AND REFUNDS:
· ESTABLISHED IN EACH CONTRACT.
PAYMENTS:
Please send the payments to this international account:
Banco Nacional de Costa Rica
Beneficiary: El Tucán de Gandoca Manzanillo, S.A.
Address: San José - Costa Rica
Swift: BNCRCRSJ
Beneficiary Account: 100-02-084-600376-7
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